Lets talk the important stuff
I know it’s boring but let’s talk about the important bits and bobs. Below you will find all the information you need regarding postage, our policy’s, terms of service, privacy and a contact form if you want to chat. You can also contact us through our socials.
If you have any questions fill in the contact form below
Orders are dispatched Monday to Thursday.
We do not dispatch Friday, Saturday or Sunday, bank holidays or other advertised closures.
We currently only ship to mainland Britain
All orders are sent through Royal Mail, 24 hours tracked. We can NEVER guarantee a delivery day.
Our products have a shelf life of 5 or more days.
Postage
Get In Touch
Policy
Returns, Refunds & Replacement Policy
At Tillyfar Treats we take great care in preparing and packaging every order to ensure your baked goods arrive fresh and in excellent condition.
Due to the perishable nature of our products, we are unable to accept returns of food items once they have been dispatched or delivered.
Nothing in this policy affects your statutory rights. Customers remain entitled to any remedies available under applicable consumer protection laws, including rights relating to goods that are faulty, not as described, or otherwise fail to meet legal requirements.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, contains the wrong items, or is incomplete, please contact us within 24 hours of delivery.
To help us investigate and resolve the issue quickly, please provide:
Your order number
A description of the issue
Clear photographs of the product, packaging, and shipping label where applicable
Once reviewed, we may offer:
A replacement product
A partial refund
A full refund
The resolution offered will depend on the nature and severity of the issue.
Delivery Delays:
We work with trusted Royal Mail, but occasionally delays may occur that are outside of our control.
We cannot guarantee delivery times and are not responsible for delays caused by:
Adverse weather conditions
Courier disruptions
Incorrect delivery information provided by the customer
Events beyond our reasonable control
Refunds will not normally be provided solely due to courier delays unless the goods arrive in an unusable condition.
Incorrect Delivery Information
Customers are responsible for ensuring that delivery details are accurate at the time of ordering.
If an order cannot be delivered because of incorrect or incomplete address information supplied by the customer, we regret that we may be unable to offer a refund or replacement.
Quality Concerns
We are committed to producing high-quality baked goods. If you believe there is an issue with the quality of your order, please contact us within 24 hours of receipt with details and supporting photographs.
Each case will be reviewed individually, and where appropriate we may provide a replacement, store credit, or refund.
Cancellations
Orders may be cancelled for a full refund up to [24/48] hours before the scheduled dispatch date.
Once an order has entered production or has been dispatched, it cannot be cancelled and no refund will be available.
Contact Us
For any concerns regarding your order, please contact:
Email: tillyfartreats@gmail.com tillyfartreats@gmail.com
We aim to respond to all enquiries within [24/48] hours.
Terms of Service
Last Updated: [08/06/2026]
Welcome to Tillyfar Treats
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By placing an order with us, you agree to be bound by these Terms.
1. About Us
Tillyfar Treats is a baking and confectionery business that prepares and delivers baked goods by post throughout great Britain.
Contact Details:
· Email: tillyfartreats@gmail.com
2. Eligibility
By placing an order, you confirm that:
· You are at least 18 years old or have permission from a parent or guardian.
· The information you provide is accurate and complete.
· You are legally capable of entering into a binding contract.
3. Orders
All orders are subject to acceptance and availability.
After placing an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order. A contract is formed when we dispatch your order.
We reserve the right to refuse or cancel any order for reasons including:
· Product unavailability
· Pricing errors
· Suspected fraud
· Breach of these Terms
4. Product Information
We make every effort to ensure product descriptions, images, ingredients, and pricing are accurate.
As our products are handmade:
· Appearance may vary slightly from photographs.
· Sizes, colours, decorations, and weights may differ slightly.
· Seasonal ingredients and decorations may be substituted where necessary.
Such variations do not constitute defects.
5. Allergens and Dietary Information
Our products may contain or come into contact with common allergens, including but not limited to:
· Milk
· Eggs
· Wheat
· Gluten
· Nuts
· Peanuts
· Soy
Customers are responsible for reviewing ingredient and allergen information before ordering.
While we take reasonable precautions, we cannot guarantee any product is completely free from allergens due to the shared production environment.
6. Pricing and Payment
All prices are displayed in British pounds and include applicable taxes unless stated otherwise.
Payment must be made in full at the time of ordering.
We reserve the right to amend prices at any time. Price changes will not affect orders already accepted.
7. Delivery
We aim to dispatch and deliver orders within the estimated times shown on our website.
Delivery dates are estimates only and are not guaranteed.
We are not liable for delays caused by:
· Courier services
· Adverse weather
· Industrial action
· Incorrect delivery information
· Circumstances beyond our reasonable control
Risk in the products passes to you upon delivery.
8. Customer Responsibilities
You are responsible for:
· Providing accurate delivery information.
· Ensuring someone is available to receive perishable deliveries where required.
· Following any storage and consumption instructions provided with your order.
We are not responsible for spoilage resulting from improper storage after delivery.
9. Returns and Refunds
Due to the perishable nature of our products, returns are generally not accepted. Refunds, replacements, or credits may be offered in accordance with our Returns, Refunds & Replacement Policy. Nothing in these Terms limits your statutory consumer rights.
10. Cancellations
Orders may be cancelled up to [24/48] hours before the scheduled dispatch date. Once production has begun or an order has been dispatched, cancellations may not be possible.
11. Intellectual Property
All content on our website, including:
· Logos
· Branding
· Product names
· Images
· Text
· Designs
Is owned by or licensed to Tillyfar Treats and may not be copied, reproduced, or used without permission.
12. Limitation of Liability
To the fullest extent permitted by law:
· We shall not be liable for indirect, incidental, or consequential losses.
· Our total liability relating to any order shall not exceed the amount paid for that order. Nothing in these Terms excludes liability for:
· Death or personal injury caused by negligence
· Fraud or fraudulent misrepresentation
· Any liability that cannot legally be excluded
13. Force Majeure
We shall not be responsible for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, supply chain disruptions, or courier failures.
14. Privacy
Any personal information collected through our website will be processed in accordance with our Privacy Policy.
15. Changes to These Terms
We reserve the right to update these Terms at any time. The latest version will always be available on our website and will apply to future orders.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of [England and Wales / Scotland / Northern Ireland]. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
17. Contact Us
If you have any questions regarding these Terms, please contact us:
Email: tillyfartreats@gmail.com
Privacy Policy
Effective Date: 08/06/2026
Tillyfar Treats (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our baking and postal delivery services, visit our website, or otherwise interact with us.
This Privacy Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Tillyfar Treats is the data controller responsible for your personal data.
Our contact details are:
Address:
Tillyfar Treats
Tillyfar
Logierieve
Ellon
AB41 6PS
Email:
tillyfartreats@gmail.com
2. Personal Data We Collect
We may collect and process the following personal data:
Identity Data
· Name
· Title (if applicable)
Contact Data
· Billing address
· Delivery address
· Email address
· Telephone number
Financial Data
· Payment details (processed securely through our payment providers)
Transaction Data
· Details of products purchased
· Order history
· Delivery information
Technical Data
· IP address
· Browser type and version
· Device information
· Website usage information
Marketing Data
· Preferences regarding marketing communications
3. How We Collect Your Data
We collect information:
· Directly from you when you place an order
· When you contact us by phone, email, or through our website
· Through cookies and analytics technologies when you visit our website
· From payment and delivery service providers involved in fulfilling your orders
2. How We Use Your Personal Data
We use your personal data to:
· Process and fulfil your orders
· Deliver baked goods and related products
· Manage payments and refunds
· Communicate with you about your orders
· Respond to enquiries and complaints
· Improve our services and website
· Comply with legal and regulatory obligations
· Send marketing communications where permitted by law or where you have consented
3. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To process and deliver orders you place with us.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
Legitimate Interests
To improve our services, manage customer relationships, and prevent fraud.
Consent
For certain marketing communications and non-essential cookies.
You may withdraw your consent at any time.
4. Sharing Your Personal Data
We may share your data with:
· Payment service providers
· Postal and courier companies
· Website hosting and IT service providers
· Professional advisers
· Regulatory authorities where legally required
We require all third parties to respect the security of your personal data and to process it in accordance with applicable law.
5. International Transfers
Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.
6. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and tax obligations.
8. Your Rights
Under UK data protection law, you have the right to:
· Access your personal data
· Correct inaccurate data
· Request deletion of your data
· Restrict processing
· Object to processing
· Request data portability
· Withdraw consent where processing is based on consent
· Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
You can control cookie preferences through your browser settings.
10. Marketing Communications
Where permitted by law, we may send information about our products, promotions, and services.
You may opt out of marketing communications at any time by:
· Clicking the unsubscribe link in emails
· Contacting us directly
11. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can address your concerns.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website and the revised version will take effect immediately upon publication.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Address:
Tillyfar Treats
Tillyfar
Logierieve
Ellon
AB41 6PS
Email:
tillyfartreats@gmail.com